Cortexia Terms of Service

Version 0.1 Last updated: 23 May 2026 Effective: 23 May 2026

These Terms of Service ("Terms") form a binding contract between you and Revontulet AS, a private limited company registered in the Kingdom of Norway, organisation number 933 793 133, with its registered address at Håkon Melbergs vei 16, 1783 Halden, Norway ("Revontulet", "we", "our", or "us"). They govern your use of Cortexia, the analysis platform we operate at https://cortexia.co (the "Service").

If you do not accept these Terms, do not use the Service.

Plain-language summary. Cortexia is our analysis platform. These Terms set out how you can use it, what we owe you, what you owe us, and how we end the relationship if things go wrong. The summaries in boxes like this one are written for ease of reading; the legal text in the rest of the section is what controls if there is ever any disagreement.

1. Who these Terms cover

These Terms apply to anyone who creates an account on or otherwise uses cortexia.co, whether you sign up as an individual or on behalf of an organisation.

If you accept these Terms on behalf of an organisation (your employer, your client, a public body, or any other legal person), you confirm that you have authority to bind that organisation, and "you" in these Terms means both you personally and that organisation.

These Terms do not cover dedicated-hardware, on-premise, or air-gapped deployments of Cortexia. Those deployments are governed by a separately negotiated Master Services Agreement between Revontulet AS and the customer organisation.

You must be at least 18 years old to create an account.

2. Acceptance and changes to the Terms

You accept these Terms by creating an account, by clicking an "I agree" or equivalent button, or by using the Service.

We may update these Terms. When the change is material, we will give you at least 30 days' notice by email or in the Service before the change takes effect. For organisation accounts on a paid term, changes that would materially reduce the Service or your rights during a paid term will not apply to that term unless you agree. Your continued use of the Service after the effective date of a change means you accept the updated Terms; if you do not accept, you may stop using the Service. Fees already paid are non-refundable, except where a refund is required by applicable consumer law (see Section 6).

3. Accounts

Account types we currently support:

  • Individual account. You contract with us personally and pay any fees yourself.
  • Organisation account. Your organisation contracts with us (typically through an order form or written agreement); individual seats are issued under that contract. The organisation is responsible for what its seats do.

You must give us accurate registration information and keep it up to date. You must keep your credentials secret and you are responsible for activity on your account. Tell us promptly (security@cortexia.co) if you suspect unauthorised access or any other security incident affecting your account. We may suspend access where reasonably necessary to protect the Service or other customers.

4. The Service

Cortexia is an analysis platform. The specific features available to you depend on your plan or order. We may add, remove, or change features. We will give reasonable advance notice (at least 30 days where practical) before discontinuing a material feature; the notice provisions in Section 2 apply.

We aim to keep the Service available, but the Service is provided without a specific uptime commitment unless your order form expressly says otherwise. Planned maintenance will be announced in advance where reasonably possible.

5. Subscription, payment and fees

For paid plans, fees are as published at https://cortexia.co/pricing or as set out in your order form. Unless your order states otherwise:

  • Billing. Fees are payable in advance for each subscription period (typically monthly or annually).
  • Auto-renewal. Subscriptions renew automatically at the end of each period at the then-current rate, unless cancelled by you (for individual accounts, via your account settings) or as set out in the order (for organisation accounts).
  • Taxes. Fees are exclusive of VAT and other applicable taxes.
  • Late payment. We may suspend the Service if an invoice is more than 14 days overdue, after giving you at least 7 days' written notice and an opportunity to pay.
  • No refunds. All fees are non-refundable. We do not give refunds, credits or pro-rata returns of pre-paid fees, including on cancellation, downgrade, non-use, or termination by either party. The only exceptions are (a) the consumer right of withdrawal in Section 6 where it applies and has not been waived, (b) any other refund we are required to give by applicable mandatory consumer law (in particular Digitalytelsesloven for non-conforming digital services to consumers), and (c) any refund expressly agreed in your signed order form. Cancellation stops further charges; it does not reverse charges already paid.

6. Consumer right of withdrawal (individuals only)

If you sign up as a consumer (a natural person acting outside your trade, business, craft or profession), Norwegian law gives you a 14-day right of withdrawal under the Cancellation Rights Act (Angrerettloven).

You can use the model withdrawal form published by the Consumer Authority (Forbrukertilsynet) or simply email us at billing@cortexia.co within the 14-day period.

If you want immediate access to a paid feature before the 14-day period ends, we will ask you to expressly waive your right of withdrawal as required by Angrerettloven § 22 (n). If you waive the right and we then begin performance, you lose the right of withdrawal. If you begin to use a paid digital feature before the period ends without expressly waiving, you remain entitled to withdraw, but you may owe a pro-rata amount for the portion already used, in line with Angrerettloven (see the provisions on consequences of withdrawal).

This Section 6 does not apply to organisation accounts or to other professional users.

7. Your data

Plain-language summary. What you put into Cortexia stays yours. We need a narrow licence to actually run the Service for you. We do not use your inputs to train models that other customers benefit from, unless you tell us in writing that we may.

You own all data you submit to the Service ("Customer Data"), including inputs, files, queries, and outputs generated from your inputs. You grant Revontulet a worldwide, non-exclusive, royalty-free licence to host, copy, transmit, display, analyse and otherwise process Customer Data solely to:

  • provide, secure, support and improve the Service for you;
  • comply with law and respond to lawful requests; and
  • produce aggregated and de-identified statistics about Service usage that do not identify you, your organisation, or any individual.

We will not use your Customer Data to train, fine-tune, or evaluate machine-learning models that are made available to other customers without your prior written consent. Where Cortexia uses third-party model providers to process Customer Data, we configure those providers, where they offer the option, so that your Customer Data is not used by them to train their own models. Our current sub-processor list is published at https://cortexia.co/legal/sub-processors.

Where Customer Data includes personal data and your use of Cortexia means we process that personal data on your behalf, our Data Processing Agreement (DPA) applies. For organisation accounts, the DPA is either signed alongside the order or, where the order does not address it, automatically incorporated; the current DPA is available at https://cortexia.co/legal/sub-processors. For individual accounts, this configuration is normally controller-to-controller and the Privacy Policy applies.

8. Privacy

Our Privacy Policy describes how we handle personal data we control. By using the Service, you confirm you have read it.

9. Acceptable use

You must comply with our Acceptable Use Policy (the "AUP"), which is incorporated into these Terms. The AUP sets out conduct that is not permitted on Cortexia, including (without limitation) using the Service to publish deliberate misinformation, to manufacture or amplify conspiracy theories, to harass, to produce illegal content, to facilitate serious crime, or to abuse Cortexia's widget or sharing features in ways that damage the integrity of public discourse.

If you breach the AUP, we may, in proportion to the severity of the breach: warn you in writing, require you to take down or modify content, restrict specific features for your account, suspend your account, terminate your account, retain or disclose information as required by law, and where appropriate notify competent authorities. Where the breach is serious or repeated, we may terminate without further notice.

For organisation accounts, the organisation is responsible for AUP compliance by all of its seats. We will work in good faith with the organisation to address breaches by named users before suspending the organisation account, unless the breach is severe enough to require immediate action.

10. Intellectual property

Cortexia, the Cortexia name, the Revontulet name and logo, the underlying platform (including its source code, models, data structures, prompts, user interface, documentation and design), and all related intellectual property rights, are and remain owned by Revontulet AS or our licensors. Nothing in these Terms transfers any of those rights to you.

We grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Service during the term of your subscription, for your own internal use (or, for organisations, for the internal business purposes of the organisation and its seats), and subject to these Terms and the AUP.

You may not:

  • copy, modify, translate, or create derivative works of the Service;
  • reverse-engineer, decompile, disassemble, or otherwise attempt to derive source code, model weights, or training data from the Service, except to the extent this restriction is prohibited by mandatory law;
  • scrape the Service, circumvent any technical limitations, or use bots beyond officially supported APIs;
  • white-label, resell, sublicense, or commercially exploit the Service without our prior written agreement;
  • use the Revontulet or Cortexia names, logos, or other brand assets except as expressly permitted by our Brand Bible or with our prior written permission; or
  • remove or alter any proprietary notices.

If you provide us with feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, royalty-free licence to use them for any purpose, without any obligation to you. We will not identify you as the source of feedback without your permission.

11. Third-party content and integrations

Cortexia may integrate with third-party data sources, model providers, identity providers, or other services. Your use of those third-party services is governed by their own terms. We are not responsible for third-party content or services and do not endorse them.

Where you choose to ingest external content into Cortexia, you confirm that you have the rights to do so and that the ingestion does not breach the AUP, the rights of any third party, or any applicable law (including copyright, database rights, privacy law, sanctions law, and confidentiality obligations you owe to others).

12. AI features and outputs

Plain-language summary. Cortexia uses AI. AI is sometimes wrong. You are responsible for what you do with what Cortexia tells you.

Cortexia uses artificial intelligence, including large language models supplied by third-party providers, to analyse inputs and generate outputs. AI-generated outputs may be incomplete, inaccurate, biased, or otherwise not fit for a particular purpose. You should independently verify any output before relying on it for an important decision, particularly any decision affecting other people's rights, safety, finances, or legal position.

You are responsible for your use of outputs and for any consequences of acting on them.

We will comply with obligations that apply to us under Regulation (EU) 2024/1689 (the EU AI Act), including, where applicable, the deployer obligations under Article 26 for any high-risk uses we make, the transparency obligations under Article 50, and the AI-literacy obligations under Article 4. Where you deploy Cortexia outputs in a way that brings the deployment within Article 6 (high-risk AI systems) or Article 50 (transparency for systems interacting with people, emotion-recognition, biometric categorisation, or AI-generated content), you are responsible for your own compliance as a deployer.

13. Confidentiality

"Confidential Information" means information disclosed by one party to the other in connection with the Service that is identified as confidential at the time of disclosure or that a reasonable person would understand to be confidential given its nature and the circumstances. Customer Data is your Confidential Information. The non-public parts of the Service, including its design, performance information, and any pricing not on our public website, are our Confidential Information.

Each party will protect the other's Confidential Information using at least the same degree of care it uses for its own Confidential Information of similar sensitivity, and in any event no less than a reasonable standard. Confidential Information may only be used to perform under these Terms and may only be disclosed to employees and contractors who need it and who are bound by confidentiality obligations no less protective than these.

This Section 13 does not prevent disclosures required by law, provided that, where lawful, the disclosing party gives the other prompt notice and an opportunity to seek a protective order.

14. Warranties and disclaimers

We warrant that we will provide the Service with reasonable skill and care.

To the maximum extent permitted by law, and except for the warranty in the preceding paragraph and any warranties that mandatory law (including Norwegian consumer law, where you are a consumer) does not allow us to exclude, the Service is provided "as is" and "as available". We disclaim all other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty that the Service will be uninterrupted, error-free, or that outputs will be accurate.

Where you are a consumer, the warranties and remedies available to you under the Norwegian Act on digital consumer purchases (Digitalytelsesloven) and other mandatory consumer law are not affected by this Section.

15. Limitation of liability

Plain-language summary. If something goes wrong and we owe you money, the amount we can owe you is capped. We do not cover things like lost profits or business interruption. Some things cannot be capped under law; those carve-outs still apply.

To the maximum extent permitted by law:

  • neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, goodwill, anticipated savings, or business opportunity, even if advised of the possibility of such damages;
  • each party's total aggregate liability arising out of or related to these Terms is limited to the amount of fees you paid or owed to us for the Service in the 12 months immediately preceding the event giving rise to the claim, or NOK 5,000 for unpaid plans;
  • these limits apply in aggregate across all claims and all theories of liability (contract, tort, statutory, or otherwise).

Nothing in these Terms limits or excludes liability for: death or personal injury caused by negligence; fraud or fraudulent misrepresentation; gross negligence or wilful misconduct; or any other liability that cannot be limited or excluded under applicable law. Where you are a consumer, mandatory consumer-protection rules override any conflicting provision in this Section 15.

16. Indemnification (organisation accounts only)

For organisation accounts, the organisation will defend, indemnify and hold harmless Revontulet AS and its personnel from and against any third-party claims, losses, damages, costs and expenses (including reasonable legal fees) arising out of or related to (a) the organisation's or its seats' use of the Service in breach of these Terms or the AUP, (b) Customer Data, including any claim that Customer Data infringes a third party's rights or violates applicable law, or (c) the organisation's deployment of Service outputs.

Revontulet will defend, indemnify and hold harmless the organisation against any third-party claim that the Service, when used in accordance with these Terms, infringes that third party's intellectual property rights, and will pay damages awarded against the organisation by a court of competent jurisdiction or in settlement we agree to. This is our sole liability and the organisation's sole remedy for any IP-infringement claim relating to the Service. We have no obligation under this paragraph for claims arising from (i) Customer Data, (ii) use of the Service in combination with anything not supplied or approved by us where the claim would not arise but for that combination, (iii) modification of the Service by anyone other than us, or (iv) use after we have told the organisation to stop because of an actual or threatened claim.

This Section 16 does not apply to individual (consumer) accounts.

17. Suspension and termination

You may close an individual account at any time through your account settings. Organisation accounts may be terminated as set out in the order form, and in any event for material breach not cured within 30 days of written notice.

We may suspend or terminate access:

  • immediately for serious or repeated breach of these Terms or the AUP;
  • with notice for unpaid invoices, as set out in Section 5;
  • where required by law, regulator order, or court order;
  • where we reasonably believe continued access poses a security risk to the Service or other customers; or
  • on at least 60 days' written notice for any reason, if we discontinue the Service generally.

On termination, your right to use the Service ends. Fees already paid for the current term remain non-refundable (subject to the carve-outs in Section 5), including where termination follows our discontinuation of the Service. Sections that by their nature should survive (including IP, confidentiality, liability, governing law, and the data-deletion provisions) survive termination.

Customer Data is retained for up to 30 days after termination so that you can export it. After that, we delete or anonymise Customer Data within a further 60 days, except where we are required by law to retain it. Backup copies are purged in line with our standard backup-rotation cycle.

18. Governing law and disputes

These Terms are governed by Norwegian law, without giving effect to its conflict-of-laws rules.

Disputes will first be addressed in good-faith discussion between the parties. If they cannot be resolved within 30 days, the parties submit to the exclusive jurisdiction of Oslo tingrett, as the agreed legal venue under Norwegian Disputes Act (tvisteloven) § 4-6.

Where you are a consumer, you may also bring proceedings in the courts of your country of residence, and you keep the protection of mandatory consumer-law provisions of that country. Consumers in the EU/EEA may use the European Commission's online dispute-resolution platform at https://ec.europa.eu/consumers/odr/ and may file complaints with the Consumer Authority (Forbrukertilsynet) or the Consumer Council (Forbrukerrådet).

19. Force majeure

Neither party is liable for any failure or delay caused by events outside its reasonable control, including natural disasters, war, civil unrest, terrorism, pandemic, government action, internet or power outages not caused by the affected party, or third-party service failures. The affected party will give prompt notice and resume performance as soon as reasonably possible.

20. Miscellaneous

  • Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign to an affiliate or in connection with a merger, acquisition, reorganisation, or sale of substantially all assets, on notice to you.
  • Entire agreement. These Terms, together with the Privacy Policy, the AUP, any DPA, and any signed order form, are the entire agreement between us about the Service and supersede prior agreements.
  • Severability. If any part of these Terms is found unenforceable, the rest remains in effect, and the unenforceable part will be modified to the minimum extent necessary.
  • Waiver. A failure to enforce any provision is not a waiver of the right to enforce it later.
  • Notice. We will send legal notices to the email address on your account. You may send legal notices to us at legal@cortexia.co with a copy to Håkon Melbergs vei 16, 1783 Halden, Norway.
  • Order of precedence. If there is a conflict, the following order applies: signed order form, DPA, these Terms, the AUP, the Privacy Policy, our published documentation.

21. Contact

Revontulet AS Håkon Melbergs vei 16, 1783 Halden, Norway Org. no. 933 793 133 Email: legal@cortexia.co Service: https://cortexia.co